Corrections policy

We take that seriously. This page describes how we handle corrections: what qualifies, how to submit a report, what we review, what we do after we receive a request, and what we will not change.

Accuracy is a process, not a one-time event. Content published today may need updating as lending practices evolve, terminology shifts, or we receive reader feedback that surfaces an error we missed. The corrections process is how we keep that loop open.

A correction request is useful to us when it identifies a specific, verifiable error in our educational content. The categories below describe the kinds of reports we take most seriously.

Factual errors Content that states something as fact that is demonstrably incorrect - for example, a definition that mischaracterizes how a financial term is commonly used, an incorrect description of a disclosure document's general structure, or a mathematical error in an illustrative example.

Outdated information Information that was accurate at the time of writing but has since changed in a way that makes the content misleading. Because Loans Plainly covers general financial education concepts rather than published rate listings or lender-specific offers, most of our core content ages slowly - but if an example, a general description, or a reference to a program or regulatory concept is out of date in a material way, that is worth flagging.

Misleading framing Content that is technically accurate in isolation but framed in a way that a reasonable reader would likely misunderstand. This is more subjective than a factual error, but it matters on a site designed to help people make sense of financial concepts. If a section implies something we did not intend and that implication could lead a borrower astray, we want to know.

Broken or incorrect internal links If a link within our content points to the wrong destination, a page that no longer exists, or a resource that does not match what the link text promises, that is a technical correction worth reporting.

Calculator or tool errors If you believe a calculator produces outputs that are mathematically incorrect for the inputs entered, please report the specific inputs you used, the output displayed, and what you believe the correct output should be. Calculator tools use formulas and inputs you enter - they do not connect to live lender systems - but errors in the underlying formula or the supporting explanation are worth investigating.

Understanding what falls outside the corrections process is as important as knowing what falls inside it.

Editorial and interpretive choices Corrections address factual errors and verifiable inaccuracies - not style preferences, tone disagreements, or requests for more favorable framing of a financial product category. If a reader believes we should describe personal loans more positively, or write about credit scores in a different tone, that is feedback we may note but it is not a correction.

Disclaimers and caution language We will not remove or soften YMYL caution language, educational scope disclaimers, or "estimates only" labels on calculator outputs in response to a correction request. These are intentional design choices that protect readers, not errors. If you believe specific caution language is factually wrong - not just inconvenient - explain why in your report and we will review it.

Lender-specific policies that differ from general patterns Our content describes general educational patterns in lending. It explicitly notes that lender rules vary and that disclosures govern. If your lender does things differently than our general description, that does not make our content wrong - it reflects the diversity of lending practice. A correction is appropriate if we claim something is universal when it is not, not if your experience differs from a general pattern we accurately describe as general.

Personalized financial advice We do not provide personalized financial advice, and we will not modify content to include specific guidance for a reader's individual situation. If you need tailored guidance, a licensed financial professional is the appropriate resource - not a correction request to an educational website.

Responses to legal threats or regulatory pressure We evaluate corrections on their merits. A request that arrives with legal framing or threats does not receive faster or more favorable treatment than a plain-language description of an error.

All correction requests are submitted through our contact page.

When submitting, the more specific you can be, the more useful your report is. A message that says "your article about APR is wrong" is difficult to act on. A message that identifies the specific page, the specific section or sentence, what you believe is incorrect, and what you believe the correct information is - that is something we can investigate efficiently.

You do not need to be a financial expert to submit a correction. You do need to be specific.

Before you send a correction request, it helps to have the following ready. This is not a mandatory form - it is guidance for making your report as useful as possible.

• The URL of the specific page where you found the issue
• The section heading or approximate location within the page (for long pages, "about halfway down" is more useful than nothing)
• The specific text, number, or claim you believe is incorrect - quote it directly if possible
• What you believe is wrong with it - and if you have a source or reference that supports your position, include it
• What you believe the correct information is
• Whether the issue is a factual error, outdated information, misleading framing, a broken link, or something else
• Your contact information if you are willing to receive a follow-up (not required, but helpful if clarification is needed)

We review the report. Every substantive correction request is read by someone on the editorial team. We check the specific claim you flagged against our sources and reasoning. If the report is vague or does not identify a specific verifiable issue, we may not be able to act on it - but we read it.

We investigate. If the report identifies something plausible, we look at the content in question, the sources behind it, and whether the concern is accurate. For calculator issues, we test the specific inputs you reported.

We make a decision. If we find an error, we correct it. If we find the content is accurate as written - even if the framing or wording could be clearer - we may update for clarity without treating it as a factual error. If we find no issue with the content, we do not make a change.

We update the page when a correction is made. Corrected pages receive an updated date. For material corrections - those that change the substance of a claim rather than fix a typo or improve clarity - we note the nature of the correction in the page's revision history where our content system supports it.

We may follow up with you. If you provided contact information and a follow-up would help us understand your report, we may reach out. We do not have the capacity to respond to every submission, and we do not provide individual status updates on every request.

We do not publish fixed service-level commitments for correction review. The time to act on a correction depends on the complexity of the issue and editorial workload.

General guidance: - Obvious factual errors or broken links: typically reviewed and addressed within a few business days of receipt - Corrections requiring research or verification: may take longer, particularly if we need to verify a claim against primary sources - Calculator formula issues: reviewed with technical support and may take additional time to verify and implement

If you submitted a correction and have not heard anything after a reasonable period, you are welcome to follow up through the contact page. We do not treat follow-ups as pressure - they help us track reports that may have been missed.

This corrections process covers the educational content published on Loans Plainly. It is not a channel for disputing a lender's decision, reporting a problem with a loan application, or seeking help with a specific financial situation. For those needs, your lender's customer service team or a licensed financial professional is the appropriate resource. See our contact page for what kinds of inquiries we can and cannot help with.

Loans Plainly exists to help borrowers understand cost, risk, and how lending works - before they apply. That purpose depends on the content being accurate.

We approach accuracy as an ongoing responsibility, not a one-time quality check. Content is written with care, reviewed against our editorial policy, and updated when we identify gaps or errors. The corrections process is part of how we fulfill that responsibility when we get something wrong.

We are not infallible. Lending concepts are nuanced, lender practices vary, and some topics that seem settled can shift over time. When a reader identifies a genuine error, that makes the site better - not just for that reader but for everyone who uses it afterward.

Financial education content is subject to YMYL (Your Money or Your Life) standards because errors in this category can affect real financial decisions. We take that context seriously in how we write, how we review, and how we handle corrections.

• Editorial policy - how we create, frame, and maintain educational content, including our approach to YMYL topics and the limits of what our content can tell you
• Contact page - the submission point for correction requests and other inquiries

### How do I submit a correction?

Use the contact page and describe the specific error as clearly as possible: the URL of the page, the section or sentence in question, what you believe is wrong, and what you believe the correct information is. The more specific your report, the more efficiently we can investigate. You do not need to be a subject-matter expert - you need to be specific.

Will you notify me when a correction is made? We may follow up if you provided contact information and a follow-up would help us understand your report. We do not have the capacity to send individual status updates on every submission. Corrected pages receive an updated date, which you can check if you return to the page.

What if I disagree with how you frame something, but it is not technically wrong? Framing and editorial choices fall outside the corrections process. If you believe a section is technically accurate but framed in a way that a reasonable reader would likely misunderstand - that is worth noting, and we may treat it as an accuracy concern if the risk of misreading is real. Pure preference disagreements - tone, emphasis, or choices about what to include - are not corrections.

Does Loans Plainly publish corrections notices? For material corrections - those that change the substance of a claim rather than fix a minor error or improve clarity - we note the correction in the page's revision history where our content system supports it, and update the page's last-modified date. Minor corrections such as typos or broken links are fixed without a formal notice.

- Loans Plainly takes content accuracy seriously because errors in financial education can affect real decisions. - Correction requests should identify a specific page, a specific claim, what is wrong with it, and what the correct information should be. - We review every substantive correction request, investigate the specific claim, and update content when we find a genuine error. - We will not remove disclaimers, soften caution language, or change content to reflect a specific lender's individual practices rather than the general patterns we describe. - Submit corrections through the contact page. Review our editorial policy to understand how content is created and maintained.